DVJAHN RETURNED GOODS POLICY FOR GOVERNMENT USE

Returns – All DVJahn, Inc. equipment and supplies may be returned within 30 days of the date of inspection and acceptance.  No item may be returned without a Return Merchandise Authorization (RMA) Number from our customer service department. Non-defective items can only be returned if they were purchased directly from DVJahn, Inc. and must be returned in unused condition and  in the unopened, original packaging - due to the nature of our products, we cannot authorize the return of a product that has been opened and/or removed from its original packaging. Government customers must request an RMA within 10 days of receiving order for a full refund of the purchase price. Expired products, or products that are damaged by smoke, fire, or water, are subject to no credit.

The government will be reimbursed a full refund (invoiced price) less the restocking fees.

If a shipping error occurs due to the Contractor’s error, the Contractor will pay freight both ways for return/exchange of products. If an ordering facility error occurs, the ordering facility will pay the return freight.

Restocking Fee – All returns are subject to a 20% restocking fee.


DVJAHN WARRANTY POLICY FOR GOVERNMENT USE

Warranty – D.V.Jahn, Inc. products are warranted against defects in packaging, material and workmanship for 12 months from the date of inspection and acceptance. No item may be returned without a Return Merchandise Authorization Number from our customer service department. Defective items will be repaired, replaced or refunded in coordination with the government agency. Damage caused by neglect, abuse, misuse, alteration of the product, or improper storage is not covered by this limited warranty. 

Warranty:  The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract. In the event that the terms of the contractor’s standard commercial warranty conflict with the warranty terms  contained in this clause, the terms of this clause will govern this contract, unless some other resolution is specified in the award document.

Limitation of liability:  Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government in a breach of warranty action for consequential damages resulting from any defect or deficiencies in accepted items. In the event that the terms of the contractor’s standard commercial warranty/limitation of liability clause(s) place greater limits on the contractor’s liability than do the terms contained in this clause, the terms of this clause will govern the contract.

OPEN MARKET

All open market items sold and distributed to commercial and government customers are subject to manufacturer warranties and return policies.